Standard Policy

Welcome to ChefsWords! We value your trust and aim to provide exceptional service. Please read our standard policy below:

Returns and Exchanges:

  • We accept returns and exchanges within 14 days of purchase.
  • Items must be unused, in their original packaging, and accompanied by proof of purchase.
  • To initiate a return or exchange, please contact our customer support team at info@chefswords.com. Return shipping costs may apply, unless the return is due to a product defect or an error on our part.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to the original method of payment within 7-10 business days.

Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately. We will provide instructions on returning the item and arrange for a replacement or refund.

Cancellations:

  • Orders can be cancelled within 24 hours of purchase, provided they have not already been shipped. Please contact us as soon as possible if you need to cancel an order.

Privacy and Security:

  • We are committed to protecting your privacy and ensuring the security of your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

Accuracy of Information:

  • We strive to provide accurate and up-to-date information on our website. However, we cannot guarantee that all product descriptions, prices, and availability are error-free. In the event of an error, we reserve the right to correct it and revise your order accordingly.

Changes to Terms and Conditions:

  • We reserve the right to update or modify these terms and conditions at any time without prior notice. By continuing to use our website and services, you agree to be bound by the most current version of these terms.

Contact Us:

  • If you have any questions or concerns regarding our standard policy, please don't hesitate to reach out to us at info@chefswords.com.

Thank you for choosing ChefsWords!